Store Policy

Customer Care

At Kelly’s NW Roasters, great coffee comes with great care. Questions about orders, shipping, or blends? Email kellysnwroasters@gmail.com or use our contact form. We reply within 1 to 2 business days.

We’re more than a coffee company. Every purchase helps support outreach through Positive Opportunities, Compassion Washington, and Drive-Thru Prayer, bringing meals, hot showers, and hope to people in need.

Privacy & Safety

Your privacy matters to us. We use trusted third-party processors and encrypted checkout to keep your information secure. We never sell or share personal data for marketing purposes, and your contact details are only used for order updates, support, or essential communication.

Because Kelly’s NW Roasters partners with select independent roasters and fulfillment partners, your name, shipping address, and order details may be shared with the roaster responsible for preparing and shipping your coffee. This allows your order to be roasted fresh and sent directly to you.

We carefully choose our partners and expect them to follow high standards of privacy, quality, and customer care. However, since each roaster manages its own fulfillment system, we cannot guarantee the individual privacy practices of third-party vendors.

We appreciate your trust as we work together with local partners who share our mission to make a positive impact through coffee.

Partner Opportunities

We love supporting local roasters, small businesses, and nonprofit organizations that share our heart for community and compassion.

If you’d like to feature your coffee, product, or brand on our site, reach out to us at kellysnwroasters@gmail.com. Whether you roast, bake, or create something that aligns with our mission, we’d love to collaborate and help promote your work while giving back together.

Let’s make great coffee and a greater impact — together. ☕💛

Payment Methods

• Credit and debit cards

• PayPal

• Offline payments by arrangement

Shipping & Returns

We roast and ship fresh orders within 2–4 business days. Once shipped, you’ll receive tracking information by email.

Because each order is roasted fresh, we can’t accept returns based on taste preferences, but if your order arrives damaged or incorrect, please contact us right away at kellysnwroasters@gmail.com so we can make it right.

We’re grateful for your support and understanding as we grow our mission of coffee with a cause.