We make it right. If an item arrives damaged, the wrong product, or tastes off, contact us within 7 days of delivery. We will replace it or refund you.

What is returnable

• Damaged or incorrect items: eligible for free replacement or refund.

• Quality concerns: report within 7 days with order number and photos. We will replace or refund.

• Change of mind: unopened coffee bags and unopened Keurig® pod boxes within 30 days.

• Merchandise and gear: unused and in original packaging within 30 days.

What is not returnable

• Opened coffee that is not defective.

• Gift cards.

• Clearance items marked final sale.

How returns work with multiple roasters

• Orders may ship from more than one partner roaster.

• For approved returns, each roaster emails you a prepaid return label for their items.

• If your order included items from two or more roasters, you will receive separate labels and ship each item back to the roaster that sent it.

Who pays for return shipping

• Our fault (damaged, wrong, defective): we cover it with a prepaid label.

• Change of mind: return shipping is deducted from the refund or paid by you, your choice.

Refund timing

• Refunds are issued to the original payment method within 5 to 10 business days after the roaster scans your return.

Subscriptions

• You can edit, skip, or cancel from your account anytime before the roast date shown at checkout and in your reminder email.

• Once an order is roasted or shipped, it follows the policy above.

How to start a return

1. Go to Orders in your account and select the item.

2. Choose the reason and submit.

3. Watch for an email with your roaster’s prepaid label and instructions.

4. Pack securely and drop off within 10 days.

Need help? Email support and include your order number and photos if damaged.